The customer/business will contact Pittney Bowes with an order, a professional will then use their on demand supply from an outsourced supplier (they have multi-vendors), and then have the warehouse ship the product direct from Pittney. Downstream and Upstream of information can be dealt with directly through Pittney reprsentatives or online with a tracking tool of your order.
Delivery
They offer on demand delivery which is on-time delivery that the customer requests. Customers have the ability to view to see if the product is in-stock with an online ordering system.
Quality
Overall customer satisfaction of their product makes quality an important specification during the order process. There are many ways to contact and track an order to delivery. They can view online, they can expedite orders, and also deal with Pittney on any supplier, distribution information, rather then calling around to third parties.
Cost
Pitney Bowes, like any other company does inquire costs. The main cost would be the unit cost, which is made up of materials, labor, and overhead that is divided by the amount of units that is produced. This mean that Pitney Bowes costs do vary from period to period depending on the amount of production.
Pittney currently uses a third party in warehouse and distribution areas. They outsourced some areas on order to have mroe inventory control, and cut costs with dealing with multi-vendors.Pittney also uses the Internet for most of it's dealings with customers and businesses. This speeds up and reduces costs for the company as well as a good online tool for the customers in viewing the online catalogues. Some new ideas that Pitney Bowes can consider is to meet with everyone that is involved in the business process and set supply chain goals as a group. This will help to improve the entire supply chain as a whole, rather than just one portion of it.
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