Quality Control

Pitney bowes uses compulit for there quality control. This scans the products to ensure the quality of the products. Quality Control ActivitiesCompulit guarantees a minimum 99.5% imaging accuracy rate based on the following criteria:

Minimum of 99.5% or more of the original pages are captured to image. Minimum of 99.5% or more of the images are properly linked to the coded records. While the overall quality of images is ultimately determined by the quality of the original document collection, Compulit incorporates detailed quality control measures to ensure that the images accurately represent the original documents, that all information captured during scanning is both correctly and consistently entered, and that the images are burned to CD with no decompression errors (decompression errors result in lost images and can cause corruption of the entire batch of images). Specific quality control measures include:

Project Training

Because Compulit uses a wide variety of image acquisition programs, staff members are trained on both the specific details of the case and on the selected imaging program for the project. Team leaders provide group-training sessions on the systems. Each staff member performs test scanning on sample documents before processing actual case documents.

Initial 100% Quality Control

During the initial stages of the project, team leaders check 100% of each box after every phase of processing. They report errors or inconsistencies to individual staff members to be corrected. They also identify and announce any unusual situations to the entire project staff. This level of quality control continues until each staff member consistently meets required quality levels. 100% Clarity Check The scanning operator checks each image for quality and clarity as it appears on screen.

Daily Quality Monitoring

Team leaders are dedicated solely to quality control and management activities. Compulit maintains separate quality monitoring stations to allow for daily quality control without interrupting the scanning process. If the team leaders discover specific patterns of errors, they require scanning operators to review previous scanning work for likely errors that might be present. Blowback ComparisonWe regularly print sample images and compare them against the original documents to ensure consistent quality levels.

100% Deskew Testing

Technicians run 100% of the images through a deskew program before CD creation. 100% Decompression TestingWe also check 100% of the images to ensure that there are no compression/ decompression errors.

100% Fallout Testing

When document images are used in conjunction with a coded database, we run a special comparison program to check for any possible linkage errors between the images and the database records. This program ensures 100% complete, seamless linking between the images and coded data.

Client Consultation

As questions arise, the team leaders consult with the project manager and designated client contact person as needed. The team leaders make verbal announcements to the imaging teams and update procedure manuals as needed.