Quality Control

Pitney bowes uses compulit for there quality control. This scans the products to ensure the quality of the products. Quality Control ActivitiesCompulit guarantees a minimum 99.5% imaging accuracy rate based on the following criteria:

Minimum of 99.5% or more of the original pages are captured to image. Minimum of 99.5% or more of the images are properly linked to the coded records. While the overall quality of images is ultimately determined by the quality of the original document collection, Compulit incorporates detailed quality control measures to ensure that the images accurately represent the original documents, that all information captured during scanning is both correctly and consistently entered, and that the images are burned to CD with no decompression errors (decompression errors result in lost images and can cause corruption of the entire batch of images). Specific quality control measures include:

Project Training

Because Compulit uses a wide variety of image acquisition programs, staff members are trained on both the specific details of the case and on the selected imaging program for the project. Team leaders provide group-training sessions on the systems. Each staff member performs test scanning on sample documents before processing actual case documents.

Initial 100% Quality Control

During the initial stages of the project, team leaders check 100% of each box after every phase of processing. They report errors or inconsistencies to individual staff members to be corrected. They also identify and announce any unusual situations to the entire project staff. This level of quality control continues until each staff member consistently meets required quality levels. 100% Clarity Check The scanning operator checks each image for quality and clarity as it appears on screen.

Daily Quality Monitoring

Team leaders are dedicated solely to quality control and management activities. Compulit maintains separate quality monitoring stations to allow for daily quality control without interrupting the scanning process. If the team leaders discover specific patterns of errors, they require scanning operators to review previous scanning work for likely errors that might be present. Blowback ComparisonWe regularly print sample images and compare them against the original documents to ensure consistent quality levels.

100% Deskew Testing

Technicians run 100% of the images through a deskew program before CD creation. 100% Decompression TestingWe also check 100% of the images to ensure that there are no compression/ decompression errors.

100% Fallout Testing

When document images are used in conjunction with a coded database, we run a special comparison program to check for any possible linkage errors between the images and the database records. This program ensures 100% complete, seamless linking between the images and coded data.

Client Consultation

As questions arise, the team leaders consult with the project manager and designated client contact person as needed. The team leaders make verbal announcements to the imaging teams and update procedure manuals as needed.

Managing Quality

Quality of design

Pitney Bowes makes use of all of the four dimensions of quality. Quality of design was used in the process of making different kinds of mail machines. There is a very specific design concept that is put in place before production of any new products. This usually involves alot of research to find out what the customers needs are and how we can meet those needs for them. We have many different types of mailing machines that are large, small, and vary at how many envolopes they can run through at a time. Depending on the size of the company and the amount of mail that they send out, is how we came up with the actual sizes of each machine. We made many different models in order to meet all of our customers need , little and big businesses.

Quality of conformance

Quality of conformance is when a product is produced to meet certain specifications. Pitney Bowes uses quality of conformance in the mailing and shipping process. Every seperate item that it mailed or shipped is sent out with certain specifications. Such as what systme it will be sent out using, how fast they want it to get there, and if someone need to sign the package on arrival. Depending on how the customer wants their itmes sent ,they have many options and we are willing to meet their wishes.

The "abilities"

Pitney Bowes is very proud of all of our products and services and how they are always available, reliable, and maintainable. We always have many items in stock which offers very high availability. If the order is going to be a custom order we ensure that your product will get to you as soon as possible and in a speedy process. All of our products are very reliable in the fact that they barely every break down or need repairs for over a few years after production. When this does occur and your prodcuts need to be fixed or maintained we have many fiel agents who will be sent to your location within a day in order to fix your problems with the machines.

Field service

Almost all of our products qualify in the field service section of quality as well. In purchasing with Pitney Bowes we ensure you that your products will either have a warranty or have a replacement plan. With mail machines, shredders, and scales and many more of our prodcuts we do offer a one year guarentee. If your machine was to break after the guarentee is over we will always try our hardest to either help you fix your already existing machine or help you replace it with a new one. Our main goal is to always keep our customers as happy and satisfied as possible.

Quality systems

Pitney Bowes always wants to satisify their customers and therefor places alot of energry on quality systems for our products. We have many researchers that compare the needs of all of our customers. These people figure out what our customers want as of new products and what they want changed with out already existing products. From all of this information that they obtain we use it all in the process of improving and making new popular products. When visiting the Pitney Bowes website a survey pops up and asks our visitors if they wish to help us out and answer a few questions. The customers that answer these questions make out process so much easier because we hear directly from the customer themselves on their wants and needs.

New ideas

Some new ideas that Pitney Bowes should consider is to follow up with customers to see how their machines and products are running. In making these phone calls it will help them even more to know how and why certain machines break. This would also help to change the design of the machines in order to drop the number of failed machines. Another great idea that Pitney Bowes should use is to give away something small and free with the purchase of a large item. This will show customers some more of the products that we have to offer and hopefully they will want to purchase more of them.

Service Process Desgin

Service Product Bundle:

The tangible services for Pitney Bowes include printing, shipping, encryption and financial services. It also develops software to create mailers and manage shipping, transportation, and logistics for government agencies and corporations.The implicit benefits that we provide for all of our individual customers is resting assure that they are getting the best product and services. Our company provides many implicit services, such as mail and document solutions as well as new innovations in the mailing industry and applications in a variety of markets. Some of the facilitating goods include top quality mail and shipping equipment.

Service Matrix:

The portion of the service matrix diagram that Pitney Bowes operates on would be classified as the co-routed services. These services offer a moderate number of choices to customers,using a moderately standardized service system.

Customer Contact:

Pitney Bowes offers front room service to business operations, and back room service to customer relationships. With focused operations employees can use the Internet and phone to assist in aiding individual client's needs with a standarized process. On a larger scale business support issue that may require a more reactive response, we will send technicians and employees trained on the specific issue to troubleshoot face to face.

Recovery and Guarantees:

Pitney Bowes offers many different types of warranty's. Some of these are Cartridge replacement, equipment repair, and equipment replacement. If damages occur to any compatible laser printer, inkjet printer, fax or copy machine due to a properly installed but defective Pitney Bowes Branded toner product we will service and repair all of these products, at Pitney Bowes option we will reimburse our customer for the full amount for all services and repair to the machine in question. All warranty's are dependent upon customers providing us with satisfactory evidence that the machine damage was due to a defect in a Pitney Bowes Branded toner product. We also guarantee that if you are not completely satisfied with your Pitney Bowes product you will have up to thirty days after your original purchase to return the product and receive a full refund of your purchase price.

Our company provides guarantees on all services we provide. Including service level agreements, software maintenance agreements, Softguard rate update protection on weighing systems, and ValueMax which protects any leased equipment if lost, damaged or stolen for any reason. We offer warranties such as, Brand Toner Warranty which includes: Cartridge Replacement, equipment repair, equipment replacementPitney Bowes warrants all Pitney Bowes Brand toner products for a period of one year from date of purchase, subject to normal storage conditions in a climate-controlled environment.