Service Process Desgin

Service Product Bundle:

The tangible services for Pitney Bowes include printing, shipping, encryption and financial services. It also develops software to create mailers and manage shipping, transportation, and logistics for government agencies and corporations.The implicit benefits that we provide for all of our individual customers is resting assure that they are getting the best product and services. Our company provides many implicit services, such as mail and document solutions as well as new innovations in the mailing industry and applications in a variety of markets. Some of the facilitating goods include top quality mail and shipping equipment.

Service Matrix:

The portion of the service matrix diagram that Pitney Bowes operates on would be classified as the co-routed services. These services offer a moderate number of choices to customers,using a moderately standardized service system.

Customer Contact:

Pitney Bowes offers front room service to business operations, and back room service to customer relationships. With focused operations employees can use the Internet and phone to assist in aiding individual client's needs with a standarized process. On a larger scale business support issue that may require a more reactive response, we will send technicians and employees trained on the specific issue to troubleshoot face to face.

Recovery and Guarantees:

Pitney Bowes offers many different types of warranty's. Some of these are Cartridge replacement, equipment repair, and equipment replacement. If damages occur to any compatible laser printer, inkjet printer, fax or copy machine due to a properly installed but defective Pitney Bowes Branded toner product we will service and repair all of these products, at Pitney Bowes option we will reimburse our customer for the full amount for all services and repair to the machine in question. All warranty's are dependent upon customers providing us with satisfactory evidence that the machine damage was due to a defect in a Pitney Bowes Branded toner product. We also guarantee that if you are not completely satisfied with your Pitney Bowes product you will have up to thirty days after your original purchase to return the product and receive a full refund of your purchase price.

Our company provides guarantees on all services we provide. Including service level agreements, software maintenance agreements, Softguard rate update protection on weighing systems, and ValueMax which protects any leased equipment if lost, damaged or stolen for any reason. We offer warranties such as, Brand Toner Warranty which includes: Cartridge Replacement, equipment repair, equipment replacementPitney Bowes warrants all Pitney Bowes Brand toner products for a period of one year from date of purchase, subject to normal storage conditions in a climate-controlled environment.