Managing Quality

Quality of design

Pitney Bowes makes use of all of the four dimensions of quality. Quality of design was used in the process of making different kinds of mail machines. There is a very specific design concept that is put in place before production of any new products. This usually involves alot of research to find out what the customers needs are and how we can meet those needs for them. We have many different types of mailing machines that are large, small, and vary at how many envolopes they can run through at a time. Depending on the size of the company and the amount of mail that they send out, is how we came up with the actual sizes of each machine. We made many different models in order to meet all of our customers need , little and big businesses.

Quality of conformance

Quality of conformance is when a product is produced to meet certain specifications. Pitney Bowes uses quality of conformance in the mailing and shipping process. Every seperate item that it mailed or shipped is sent out with certain specifications. Such as what systme it will be sent out using, how fast they want it to get there, and if someone need to sign the package on arrival. Depending on how the customer wants their itmes sent ,they have many options and we are willing to meet their wishes.

The "abilities"

Pitney Bowes is very proud of all of our products and services and how they are always available, reliable, and maintainable. We always have many items in stock which offers very high availability. If the order is going to be a custom order we ensure that your product will get to you as soon as possible and in a speedy process. All of our products are very reliable in the fact that they barely every break down or need repairs for over a few years after production. When this does occur and your prodcuts need to be fixed or maintained we have many fiel agents who will be sent to your location within a day in order to fix your problems with the machines.

Field service

Almost all of our products qualify in the field service section of quality as well. In purchasing with Pitney Bowes we ensure you that your products will either have a warranty or have a replacement plan. With mail machines, shredders, and scales and many more of our prodcuts we do offer a one year guarentee. If your machine was to break after the guarentee is over we will always try our hardest to either help you fix your already existing machine or help you replace it with a new one. Our main goal is to always keep our customers as happy and satisfied as possible.

Quality systems

Pitney Bowes always wants to satisify their customers and therefor places alot of energry on quality systems for our products. We have many researchers that compare the needs of all of our customers. These people figure out what our customers want as of new products and what they want changed with out already existing products. From all of this information that they obtain we use it all in the process of improving and making new popular products. When visiting the Pitney Bowes website a survey pops up and asks our visitors if they wish to help us out and answer a few questions. The customers that answer these questions make out process so much easier because we hear directly from the customer themselves on their wants and needs.

New ideas

Some new ideas that Pitney Bowes should consider is to follow up with customers to see how their machines and products are running. In making these phone calls it will help them even more to know how and why certain machines break. This would also help to change the design of the machines in order to drop the number of failed machines. Another great idea that Pitney Bowes should use is to give away something small and free with the purchase of a large item. This will show customers some more of the products that we have to offer and hopefully they will want to purchase more of them.